Infrastructure Outsourcing

Desktop Outsourcing Service

1. Desktop outsourcing service mode

- Remote desktop service
We have a professional remote service center, users request for support by a link on our website. Engineers in the remote service center will contract the user and solve the problem immediately. In this way, we will save the time for solving the problem on-site and raise efficiency.

- On site support (Token mode)
The IT requirement for every company is different. So we supply the token mode for the user. The token means task for IT on site support, Different task means different number of token. The user can buy some tokens every year and they can decide the time and task for on site support. This mode is very flexible and effective.

- Engineer Rental Service
We have the professional IT helpdesk team. We can meet the different IT requirement for the enterprise and choose the professional IT engineer to work on site for the enterprise.

2. The advantage for the arvato desktop outsourcing service

- ITIL professional service process

- 7*24 hotline support

- Professional second line support
- Expert technical consultant support

- Flexible service mode (Combined with the remote support and onsite support)

Network Maintenance Services

1. Network request and other routines processing

- Network routines request processing (IP/Vlan/Routing/Security Policy etc…)
- Network system maintenance (NTP/Authentication /Anti-Virus/Syslog、configuration Backup etc…)

2. Network performance and capability monitoring

- Network device performance monitor and report (CPU/Memory/Session)
- Network trunk performance monitor and report
- Server performance monitor and report
- Internet line performance monitor and report
- Daily & Monthly report

3. Network changes processing

- Deliver proposal of network change
- Implement network change
- Tracking the change
4. Alarming and incident handling

- Incident warn
- Device incident
- Network configuration error
- Artificialness
- Third party services interrupt

5. Network Consulting Services

- Network management system consulting
- Network risk analysis
- Network upgrade proposal
- Network solution proposal
- Network emergency counterplan

Need more information? Please contact us.

Solution

Infrastructure Outsourcing

Success Stories