Remote desktop service solution

Solution

Nowadays, enterprises request prompt response, low investment, comprehensive service workflow and high resolve efficiency for PC desktop service. Traditional onsite maintenance can surely solve problems but fail to meet standards of response speed and resolve efficiency. Issues like late arrivals of service staff and higher costs are caused by limitations of regions between service providers and customers. So most successful PC desktop maintenance services are based on higher costs and region limitations. To solve the problem, arvato systems (China) makes a set of efficient, professional and flexible remote desktop service solutions. The solutions use Internet and remote control software to do online maintenance remotely. Service staff can solve application and system problems efficiently without being onsite.

Advantages and features of remote desktop solution:
1. Quick response: Connect to client PC directly through Internet and save time of arriving onsite.
2. Easy deployment: Install software to client PCs and no additional settings are needed.
3. No place restrict: Customers only need Internet connections to get professional support no matter where they are.
4. High working efficiency: One service representative can support multiple client PCs at the same time, greatly increasing working efficiency of support department.

Need more information? Please contact us.