• Success Story I

The nutrition company of Shanghai belongs to the branch of pharmacy company from the United States. The pharmacy company is a global leader in pharmaceuticals, consumer health care products, and animal health care products. The customer has a long history of pioneering developments in pharmaceuticals and biotechnology, with leading products in the areas of women’s health care, neuroscience, musculoskeletal disorders, vaccines and infectious disease, hemophilia, and oncology. The customer also is a leader in the development of nutritionals.
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• Success Story II

arvato established a uniformed application platform for a German material science & healthcare group. Users from different departments could access pages under their own authority through LDAP authentication. Customer could input data, review related reports and schedule report to PPT in sub-platform; and could easily review all the project status and financial reports in sub-platform. Besides, BI platform also extended an open interface so that the IT department could easily create a new sub-platform and links to varieties of BI reports.
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• Success Story III

A global champix pharmaceutical company using a Champix plan to stop smoking, Champix intended to help users better quit the completion of the course, reaching the goal to quit smoking. "I can quit the club," Champix provided users in the journey to quit smoking care services, as well as personal help service the whole project, we need a good platform as the basis for CRM, which can be integrated together for multi-channel customer service . Smoking Cessation Hotline built customer relationship management system, "I can quit the club," Champix users and ex-smokers are willing to exchange platform for the implementation of Call Center Inbound and Outbound, SMS and Email service providers, such as system platform.
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• Success Story IV

The joint venture wanted an integrated interactive communication bridge among member doctors in hospitals around China. The bridge would not only bring and explain industry dynamic trend information but also provide personalized knowledge update for training. At the same time, the bridge can organize and support cross-region information exchange.

Call Center CRM system consolidated customer information from multiple channels, collected consumer information, managed data and activities for users and provided a system platform for call centers to implement Inbound, Outbound, SMS and E-mail services.
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• Success Story V

arvato systems implemented operations management system to centrally manage coordination among a biotechnology company’s different departments. The solution integrated work flows, improved efficiency in operations and lowered labor costs.
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