Customer Contact Center

Solution

Companies tend to pay more and more attention to customer service management as then core business grows. At the same time, consumers demand better services and improvements of living standards. The customer contact center is a product of interactions between these two factors. arvato systems (China) has gained years of experience with the customer contact center. Industries that we serve include retail, cosmetics, fast moving consumer goods, airlines, auto manufacturing, pharmacy, healthcare, Internet etc.

arvato systems (China) can provide the following services to fit industry characteristics and individual uniqueness:
- Requirements analysis, planning and implementation
- Development of customized systems that includes business systems, telephone systems, networking (For example: E-mail), Web, IVR systems etc.
- Definition and optimization of business and operations processes
- Measurement of Q/A and KPI
- Customized reports
- Procurement and setup of equipment and facilities

- Staff recruitment and training (We provide on-site and offshore support)
- Direct marketing fulfillment support
- 800/400 hotline application and binding

Need more information? Please contact us.

Solution

Customer Contact Center

Success Stories