arvato IX CRM
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arvato IX CRM

Main Functions:

Planning and budgeting

  • Planning and budgeting are essential  to marketing promotions
  • Set  specific objectives
  • Allocate the available funds
  • Reasonable budget allocation
  • Multi-channel marketing strategies
  • Estimate the results of marketing activities

Marketing planning management

  • Develop different marketing activities and external customer lists according to different phases
  • The customer whose infromation has already existed in the system will become the targets during the promotion
  • Customer feedback or other incidents could be recorded and used as basis for implementation

Customer base and external customer list management

  • Intelligent design of customer base can  screen potential/existing customers according to certain rules
  • Import the information of potential/existing customers from external applications and manage the information through external customer list management tools

Marketing event management

  • Deliver the information of marketing events to different audience so as to create business opportunities

Event frequency management 

  • Provide a complete event frquency mechanism whcih can allocate activities according to different periods 
  • Develop plans which can meet different objectives and activities
  • Split cutomers into different groups to improve their willingness to accept the invitations

Event RSVP management

  • Automatically collect customer feedback through multiple channels which can provide accurate information in customer experience so as to seize business opportunities

Marketing event tracking management

  • Analyze the return on investment for all marketing events
  • Provide end-to-end tracking services in aspects such as marketing events implementation and business opportunities
  • Real-time and easy to know the effects of marketing events

Marketing analysis

  • Provide analysis for marketing decisions