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arvato IX CRM
arvato IX CRM
Main Functions:
Planning and budgeting
- Planning and budgeting are essential to marketing promotions
- Set specific objectives
- Allocate the available funds
- Reasonable budget allocation
- Multi-channel marketing strategies
- Estimate the results of marketing activities
Marketing planning management
- Develop different marketing activities and external customer lists according to different phases
- The customer whose infromation has already existed in the system will become the targets during the promotion
- Customer feedback or other incidents could be recorded and used as basis for implementation
Customer base and external customer list management
- Intelligent design of customer base can screen potential/existing customers according to certain rules
- Import the information of potential/existing customers from external applications and manage the information through external customer list management tools
Marketing event management
- Deliver the information of marketing events to different audience so as to create business opportunities
Event frequency management
- Provide a complete event frquency mechanism whcih can allocate activities according to different periods
- Develop plans which can meet different objectives and activities
- Split cutomers into different groups to improve their willingness to accept the invitations
Event RSVP management
- Automatically collect customer feedback through multiple channels which can provide accurate information in customer experience so as to seize business opportunities
Marketing event tracking management
- Analyze the return on investment for all marketing events
- Provide end-to-end tracking services in aspects such as marketing events implementation and business opportunities
- Real-time and easy to know the effects of marketing events
Marketing analysis
- Provide analysis for marketing decisions