Nowadays eCommerce has become the mainstream for traditional industries to expand their sales channels and also an important part of life and economy. arvato Smart Commerce One-stop Solution has formed a set of practical eCommerce operation modes with the philosophy of "excellent services with platforms to supplement", to help clients expand their online sales channels, build brand image and bring higher rates of investment return.

Vision of arvato Smart Commerce

• Fast implementation
• Sales growth
• Enterprises development

arvato Smart Commerce One-Stop Solution includes:

Current business analysis and consulting services

• Help analyze current business situations and provide advice for traditional and online business
• Help analyze current system situations and provide professional advice for system integration

 eCommerce business website platform construction and operation services

arvato Smart Commerce is a functional eCommerce framework with sustainability and flexibility.

• Two sample stores (cosmetic, apparel)
• Full access to source code for zero constraints
• Easily develop custom features, integrate with any third party system
• Seamless Integrate with arvato CRM, call centre, warehouse…
• Rich experience of practice  and operation of eCommerce platforms
• Expand online sales channels, bulid brand image and bring higher rate of investment return

Feature List

Front Store:

Email notification

• Customer registration
• Order status notification
• Back in stock notification

Social network

• Product sharing (sina, renren, kaixin)
• Single sign on (taobao)

Merchandising

• X-sell/up-sell
• Replacement
• Accessories
• Best seller list/ new product list

Promotions

• SKU promotion
• Catalog promotion
• Shipment promotion
• Private/Public coupons
• Coupon activation rule

SEO

• Sitemap generation
• URLs rewriting

Email subscriptions

Google analytic integration

Store locator

 

Admin Console:

Promotions

• Promotion rule
• Customer segmentation
• Promotion activation
• Public/private coupons
• Promotion search

Merchandising

• X-sell/up-sell
• Replacement
• Accessories
• Order management
• Order workflow process
• Order viewing/editing
• Call center functionality

Customer profile management

• Reset a customer password
• Disable a customer
• User management
• Role-based security
• Custom user roles
• Users
• Permissions
• Reporting
• Customer registrations
• Low stock
• Order summary
• Orders by status
• Shopping cart
• Data import/update management
• Import/ export tool
• Data sync tool

Online call center construction services

• Establish online loyalty platforms to provide services to accumulate customer information and business data
• Help set up IVR voice call centers to fulfill the needs of online consumer pre-sales and after-sales services