IBM WebSphere Commerce is a leading eCommerce solution chosen by Fortune 100 companies which provides next generation eCommerce solutions and helps companies of different sizes to do business without any barriers.

• Support all business modes, B2B, B2C, channel partner
• Accelerate and simplify the deployment of e-Commerce, maximize performance, expansibility and adaptability
• Provide intuitive tools based on roles, which provide better cross-channel sales for customers
• Provide abundant out of the box functionalities, including catalog management, content management, membership management, contract management, negotiation management and order management, etc.
• Provide the most complete middleware platform in this area and seamless integration of channels and processes
• Supported operating systems include AIX, Linux, Solaris, Windows

Product Features

• Mobile device support, which offers mobile shop browsing, mail marketing, promotion, coupon code and complete transactions. The out of the box functions in mobile shops make it easy for retailers to adopt and process business as a new business contact
• Social business features let online shops add product ratings and comments through BazaarVoice, bloggers and photo galleries
• Cross-channel precise marketing helps retailers deal with cross-channel campaigns. It allows retailers to conduct targeted marketing information and conversations through consumer behavior in multi-channel shops, to assure the brand unity of different channels
• Precise marketing can conduct automatic, one to one interaction based on the consumer shopping history and shopping behavior.
• B2B Web 2.0 in shops provides abundant user experience and simplifies checkout processes and let B2B businesses provide shopping experience similar to B2C one
• Data loading tool allows importing price and stock information efficiently
• The latest IBM WebSphere application server V7 and DB2 V9.5 software support greatly enhances performance
• B2C and multi-channel retail: You can use B2C and multi-channel retail solution when shopping online, in a physical store, by phone or by mobile devices, for a seamless, personalized user experience. You can not only create online channels of next generation, but also enhance income and customer services in all channels using the Internet
• Cross-channel order processing: Provides cross-channel business process, conduct customer services, call center, gift registry, and distribution channels effectively; provides interface integration with peripheral systems, such as POS, Kiosk, ERP and distribution systems
• Marketing and promotion tools: Provide enhanced discount or promotion based on target email marketing campaigns and planning, such as cross-selling and upselling of products
• Sales catalog: allows you to maintain unrestricted catalog hierarchy, to deal with seasonal sales, specifically target customer groups or corporate customers
• Analyze marketing and promotion campaigns, B2B transactions, sales center, gift center and A/B test by analyzing manufacturer customized marks and reports
• WebSphere sales center: provides call center functions and serves as cross-channel customer who does up-selling
• Auction: Provides a small to medium-scale auction system
• Contract and rights: Automatic, unique, sophisticated B2B contract agreement and business relationship network
• Expansion websites: Quickly create many independent sales sites for different brands, regions or customers in one software example
• Collaborative content management and order management: provides business people with end to end set up, management and product information, website content, rules of promotion campaigns and information publication without the help of IT staff
• Payment: Provides safe electronic payment function through one unified interface. Based on open standards-based techniques, the framework of WebSphere Commerce payment plugin integrates with payment services vendors easily
• System management: Conduct website management, problem analysis and performance monitoring based on system cluster. It allows you to configure and manage hardware and software easily, achieve high performance and stability with low cost
• Email templates editor provides an easy to use interface, which can control the whole process of email campaigns without the help of IT staff. Campaign management staff uses a graphic interface to create and preview text and emails
• WebSphere Commerce management center: Enhance business people's management tools, including marketing conversations tool to create and manage marketing and sales campaigns. Other enhanced functions include dynamic customer group management and conduct content management, E-marketing point management under expansion site model. Promotion staff user interface is also enhanced. Payment method and gift promotion functions are also expanded based on Directory Properties
• Web analysis integration framework- provides an integration framework with third-party website analysis software, such as Coremetrics and Omniture
• Integration: Provides a framework and tool to integrate data, process and peripheral systems, which ensures you to fully utilize all of the exiting assets and investment
• Enhanced fundamental search for product and natural language through improving integration with WebSphere Content Discovery
• Enhance processing of structured and unstructured content through integration with IBM Workplace Web content management product (such as help center and news articles)
• Enhanced functions of SOA, such as integrating external order management and ERP system through Web Services
• Web Services: WebSphere Commerce can enabale Web Services as server vendor and its business functions can be called by external systems. Besides, WebSphere Commerce can call Web services of external systems as server requester to request business functions

Product version

• WebSphere Commerce Enterprise Edition: For large-scale advanced B2C and B2B business model and multiple sites
• WebSphere Commerce Professional Edition: Fully functional interactive platform, which helps mid-size companies provide personalized cross-channel shopping
• WebSphere Commerce Express Edition: Easy to implement customer interaction platform, which starts your e-Commerce business rapidly