arvato systems airlines BPM solutions can help solve the following problems:

• The process is mainly transferred by the dictation or the record of standing book
• It is hard to control the process across the organizations, and to monitor the process delay
• The decision makers are unable to do anything to the issues caused in the process, and cannot find the real reason caused by the problem
• It is hard for the decision makers to predict the problem in the process efficiently, and to provide against possible trouble

Key Benefits

• Centralized standardized service

The customers can enjoy the centralized service process and the centralized service rule in one filed.

• Systematized process management

Guarantee the execution of the process; reduce the phenomenon of ducking responsibility among the departments; identify the issues of the problem quickly when running the process; optimize the business process in time; improve the customer service; decrease the delaying time; cut the cost; reduce the amount of the written work.

• Efficiency of the operation

Improve the availability and the efficiency of the enterprise application. Simplify the whole enterprise business process.

Best Practice

• Overhaul of aircraft

Optimize the process of storing fittings, releasing job issues, unloading fittings, etc., reducing the time for daily maintenance of the aircraft; improve the working efficiency, and largely cutting the cost of the repairing.

• High level customer service

Seamless systems integration enables service personal can recognize the high level members so as to guarantee the interest of the high level members and increase the profit.

• Customer complaints

Shorten the complaints handling time and monitor every step of complaints resolving to increase the customer satisfaction and loyalty.

• Suggesting service

Process Management makes each point transparency and informatization, reduces bills loss and improves customers’ satisfaction. Systemized process management can optimize the process step by step and increase the efficiency of the production.