Along with increasing oil prices and operation costs, airlines around the world are facing huge challenges. In addition, domestic airlines are also under pressure from the high-speed railway system that is threatening to take customers. With so many unfavorable factors, it is of vital importance for airlines to attract and retain customers, especially high value customers.

• How to increase the opportunity ratio, customer price and customer loyalty
• How to support customer segmentation and provide classified services
• How to increase integration of business channels such as e-commerce, call centers, major accounts and pre-paid cards
• How to support the shift of business from operation to marketing and support multi-step and multi-channel customer communication
• How to strengthen business cooperation with non-airline partners
• How to enrich additional products, develop a reward shop and provide various products to support multiple redemption methods
• How to support the operation of multiple programs and accordingly provide services for different programs
• How to support the process of internationalization

arvato  systems possesses rich experience in the airline industry and has a deep understanding of the airline FFP business. Our airline loyalty solution can help you resolve the challenges in FFP business.

For all functions of the airline loyalty solution, please refer to diagram below :

The airline loyalty solution has the following features

• Integrated: the best integration between business and system
• Easy: an FFP system which is easy to implement and maintain as well as adaptive to business changes is a necessary basis for a successful project
• Continuous: continuous and professional support regarding business, operations and technology can ensure the system and business achieve the highest value for better return on investment
• Airline: our professional experience in airline business, technical development and operational support will determine the focus level of the product in the industry, the fitness level of the system in the project and whether the system can be successfully implemented and widely applied