arvato systems automotive BPM solution can help the customer solve the following problems:

• Optimize the existing system to support the specific business performance targets
• Ensure the information security
• Connect customers, employees, partners, and dealers
• Monitor or control the dealer to provide a better service to customer

Key benefits

• Operational efficiency: Improve availability and efficiency of enterprise applications. Streamline business processes throughout the enterprise
• Accelerate time to market: Shorten product development cycles and ensure secure access to all types of information throughout both the enterprise and supply chain
• Improve customer and dealer communications: Ensure product quality. Use web content management and collaboration tools to improve the quality of customer and dealer communications
• Compliance: Automate the entire information lifecycle so that your information remains complete, accurate, and safe, while enforcing compliance and retention policies

Best Practice

Engineering and New Product Development

• Ensure the security of shared information
• Develop, distribute, reuse, and manage all products, maintain, post overhaul (MRO) documentation on the web
• Manufacturing and supply chain management
• Products data management
• Share auxiliary facility information, such as CAD, contract, invoice, environmental analysis, reports and SOP

Information Infrastructure

• Improve system availability, minimize disruptions, and streamline SAP production environment
• Ensure the confidentiality, integrity, and access control of all types of information throughout its lifecycle
• Replicate and recover data to provide stronger information protection and enable compliance with regulations and corporate policies
• Ensure high availability of mission-critical business applications, replicate data to local or remote locations, and monitor your applications and servers

Customer service

• Seamless integration of dealer management systems with other customer service system
• Make dealer respond to customer demand very quickly
• Improve the customer satisfaction from product evaluation to configuration of cars to diagnostics and maintenance