Customer Loyalty Program for Hotel Industry
We provide a range of tailored solutions for hotel industry, including: loyalty programs, multi-angle customer behavior analysis, and a range of marketing strategies. Mainly covering:
Business level
- Business data analysis
- Customer loyalty program setup
- Business process optimization and adjustment
- Points program and customer communication plan
- Marketing campaign planning based on data analysis ( on-line & off-line included), implementation, tracking, assessment and feedback
System level
- CRM database design & setup
- CRM system plan based on customer’s IT infrastructure
- Members online portal plan