Advantages

• Improve sales productivity

Accelerate sales cycles through highly connected teams, and streamline sales activities with consistent pricing, quoting, and discount processes.

• Fuel collaboration

Collaborate globally with customers and suppliers on new and existing product designs. Enable engineering, production, and sales teams to share customer information, track new products, and to help produce the most profitable offerings.

• Deliver a 360-degree view of customer insight

Capture and easily access real-time lead, sales, and service details in one system—across roles—to help ensure data integrity and increase conversion rates.

• Increase pipeline visibility

Track the sales pipeline through integration with supplier and supply-chain processes. Monitor in-process opportunities, track sales trends, and react quickly to changing market conditions.

• Improve vendor and channel management

Efficiently collaborate with and manage complex relationships with sub segments, distributors, and channels through Partner Relationship Management (PRM) capabilities. Track and analyze vendor and subcontractor performance to streamline contract negotiations and turn vendors into true partners.

• Drive constant process improvement

Create an effective customer feedback loop to track the effectiveness and profitability of product and process innovations, helping you establish best practices across your sales and service organization.

• Enable a mobile workforce

Access customer, sales, support and product information online, offline or via the Web. Maximize efficiency and effectiveness of field service staff with mobile alerts, self- service, data access via the Web, and better communications among staff through centralized data.

Microsoft Dynamics CRM accelerates the success of high tech and electronics manufacturers globally. Providing leading solutions for sales, marketing and customer support mean better insights into your business, your customers, and your products.

• Sales excellence

Improve demand forecasting, create key performance indicators, monitor critical success drivers, and react quickly to changing business conditions.

• Centralized customer information

Use comprehensive, searchable customer data to improve productivity and responsiveness to changes in market conditions. Record and manage interactions, track projects and view comprehensive customer scorecards.

• Workflow automation 
• Business intelligence

HT&E manufacturers operate in a fast-moving business environment, with less time than ever to exploit competitive advantages. Keep a close eye on emerging sales trends to help ensure sales personnel are working on the most important activities at all times. Take advantage of automated alerts, workflow, and forecasting capabilities to proactively manage customer demand, inventory availability, production schedules, and more. Know which products are most profitable, which customers are essential to your success, and which resources are costing you money.

• Integrated marketing

Track and coordinate marketing campaigns with sales efforts, and identify how current campaigns are impacting sales.

• Helpdesk and support 
• Automation

Integrated service management provides case management and trouble-ticket tracking.

• Familiar look and feel

Integration with existing systems and industry-specific partner solutions.

Platform integration with Microsoft products and technologies.

• Fast, flexible and easy to deploy