Siebel solutions for retail and FMCG
Solutions overview
CRM provides multiple communication channels, including phones, emails, messages, stores, member portal, magazines by mail and some other value-added services. The correspondingly supporting platform for such communication channels has also been prepared by Siebel CRM, rapidly deployed by arvato systems.
Business-oriented loyalty management
- Business-oriented loyalty management makes business personnel directly and easily engaged in the work
Flexible level management
- Multiple levels to guarantee those members’ benefits are based on their contribution
Powerful loyalty promotion management
- Siebel CRM loyalty management can help business man quickly set up purposive promotions to enhance loyalty
Comprehensive tracking on members
- Use one system to track and manage information
Complete trading records
Member portal: member portal can provide the following self-service
- Registration
- Individual information maintenance
- Checking of bills, transaction records and level history
- Service request submission
- Integral exchange
- Integral transformation
Partner portal: cooperative partner can execute the following self-services
- Check, edit and re-submit the rejected trading records
- Check and edit the basic information of chosen member
- Approve/disapprove claimant
- Check and evaluate the participated promotional activities
Siebel CRM can support loyalty programs and market circle management at all levels.
