The success of enterprises depends on an effective use of information technology. The information technology has become an inseparable part of modern enterprises and a necessary component of core competence. arvato systems’ Enterprise IT Services (EIS) department provides service-oriented architecture (SOA) based solutions compliant with the COBIT framework, ISO20000, ISO27001 and other international and domestic renowned standards and offers one-stop IT infrastructure services including consulting, implementation and operation of comprehensive.