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Full Dimensional Services:
Plan+Build+Run |
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Business process & IT management consulting
- Consulting for Business Process Reengineering & Optimization;
- Value proposition/business vision/business strategies understanding with IT vision, decision making positioning methodology; IT management consulting (ITIL, ISO27001-BS7799, SOX compliance sonsulting).
Solutions & Application development
- One stop shopping solution ready: Consulting, Business analysis and Customized application modules development especially in e -commerce, CRM-Loyalty and Portal areas。
Integration implementation services
- IBM SW and HW based integration services
- Profound competence in IBM software including DB2, WebSphere, Tivoli, Lotus and Rational;
- Excellent knowledge about IBM hardware.
- System Integration with “fast” delivery methodologies in different application areas;
- Flexible system to meet future needs;
- Good expertise in long term Project management in heterogeneous system environments.
Managed hosting services
- Business operation outsourcing provided together with partner company within the same group.
- Professional data center hosting services with the possibility of full IT outsourcing services.
- Flexible choices of Basic | Professional |Premium service package;
- 24 hour hotline; Sservice team standby;
- Escalation procedure with International team support;
- Individual SLA’s guarantee to meet individual customer needs, monthly service report, dedicated account manager;
- All the service employees have passed the arvato systems professional and service behavior standards training.
IT training
- Support developing the customer’s IT team;
- Consult and involve them into the professional IT knowledge community.
IT maintenance & supporting outsourcing
- FTE PC|Server|Network|Systems|Application Support outsourcing services with standard ITIL based help desk service escallation system according to contractually ensured SLA;
- ITIL based managed services with Standard Operation Procedure (SOP) for each customer.
Serviced SAP
- Full scope SAP consulting and implementation
- SAP Basis components service, including installation, upgrade, migration, performance tuning, ABAP programming, disaster recovery, solution Manager Service(SLM); SAP shadow DB.
- SAP Application components customizing and maintenance.
- SAP mainframe hosting global 24*7 service;
- SAP solution - Application components customizing and maintenance
- Messaging Service, Network implement and maintenance etc.
Microsoft Business Solutions
- Microsoft Dynamics™ AX;
- Microsoft Dynamics™ NAV;
- Microsoft Dynamics™ CRM-Loyalty.
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