e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal
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e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal
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e-commerce, e-business, CRM, Portal
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e-commerce, e-business, CRM, Portal

e-commerce, e-business, CRM, Portal
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e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal



Full Dimensional Services:
Plan+Build+Run




Business process & IT management consulting
  • Consulting for Business Process Reengineering & Optimization;
  • Value proposition/business vision/business strategies understanding with IT vision, decision making positioning methodology; IT management consulting (ITIL, ISO27001-BS7799, SOX compliance sonsulting).

Solutions & Application development
  • One stop shopping solution ready: Consulting, Business analysis and Customized application modules development especially in e -commerce, CRM-Loyalty and Portal areas。

Integration implementation services
  • IBM SW and HW based integration services

  • - Profound competence in IBM software including DB2, WebSphere, Tivoli, Lotus and Rational;
    - Excellent knowledge about IBM hardware.
  • System Integration with “fast” delivery methodologies in different application areas;
  • Flexible system to meet future needs;
  • Good expertise in long term Project management in heterogeneous system environments.

Managed hosting services
  • Business operation outsourcing provided together with partner company within the same group. 
  • Professional data center hosting services with the possibility of full IT outsourcing services.
  • Flexible choices of Basic | Professional |Premium service package;
  • 24 hour hotline; Sservice team standby;
  • Escalation procedure with International team support;
  • Individual SLA’s guarantee to meet individual customer needs, monthly service report, dedicated account manager;
  • All the service employees have passed the arvato systems professional and service behavior standards training.

IT training
  • Support developing the customer’s IT team;
  • Consult and involve them into the professional IT knowledge community.

IT maintenance & supporting outsourcing
  • FTE PC|Server|Network|Systems|Application Support outsourcing services with standard ITIL based help desk service escallation system according to contractually ensured SLA;
  • ITIL based managed services with Standard Operation Procedure (SOP) for each customer.

Serviced SAP
  • Full scope SAP consulting and implementation
  • SAP Basis components service, including installation, upgrade, migration, performance tuning, ABAP programming, disaster recovery, solution Manager Service(SLM); SAP shadow DB.
  • SAP Application components customizing and maintenance.
  • SAP mainframe hosting global 24*7 service;
  • SAP solution - Application components customizing and maintenance
  • Messaging Service, Network implement and maintenance etc.

Microsoft Business Solutions
  • Microsoft Dynamics™ AX;
  • Microsoft Dynamics™ NAV;
  • Microsoft Dynamics™ CRM-Loyalty.


e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal
e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal e-commerce, e-business, CRM, Portal
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